Emma watson chat bot
Chatting up revenues The dedication and relentless focus on a narrow set of objectives reaped dividends.
Emma helped to generate SG million in home loans within six months.
You end up answering a lot of predictable questions. insurance carriers are already participating in the Insurify platform in some way or another.
So why not just let a knowledgeable chatbot ask you the questions as you type the answers into your phone while you wait your turn at the dentist? Chatbots obviously have the attention of the insurance industry.
They think about the business challenges and how to use chatbot to help solve them,” Wang said.
Plus, all chatbots need a human-escalation protocol in case it freezes or fails,” Wang said.
While conversational experiences may not be well suited for some shopping activities, they might be a great fit for something like finding car insurance.
If you think about it, what happens when you either call your insurance broker or fill out an online form to get insurance quotes?
It's frustrating for [customers] not to find the answer they want after spending 15 minutes going through the long FAQ list,” Jonathan Lim, Head of digital strategy for consumer secured lending, OCBC Bank said in Forrester’s report Case Study: Take a Focused and Disciplined Approach to Drive Chatbot Success. Before Emma, a lot of the leads came from the bank’s website and third-party platforms.
It saw the loan staff spending hours answering a host of simple queries.